35 replies to this topic

[Apulo]

We had yet another server outage for several hours today. Unfortunately a disk crashed at our host and it took several hours for them to replace the drive and restore backups.

[Paladin Xenos]

Thanks for posting this, i was wondering why i couldn't access the site. cheers.

[CruciasNZ]

Dear Chris,

The server running your website has been experiencing technical difficulties for the past 48 hours. We have already replaced 2 of the drives in the RAID10 Array and are working as fast as possible to restore service to "normal". We sincerely regret the downtime caused and understand it is not acceptable.

Please bear with us while we try to isolate the cause of the server failures. If we are unable to fix the current server, we will move all accounts over to a new server within 24 - 36 hours. Please stand by for an update.

We sincerely apologize for the inconvenience caused you and thank you for your cooperation.


Kind Regards,

Support Team

[Apulo]

You should get a credit for this month's hosting. 99.9% uptime means the server can be down for a total of 45 minutes before the SLA takes effect.

[CruciasNZ]

You should get a credit for this month's hosting. 99.9% uptime means the server can be down for a total of 45 minutes before the SLA takes effect.

True but this is the first time in 3 years of hosting I have had significant un-notified downtime

[Apulo]

If I read the SLA right. If in any MONTH the server uptime is less than 99.9%, you get a credit for that month.

[Yapay38]

Hey my name is Chris too!

[CruciasNZ]

If I read the SLA right. If in any MONTH the server uptime is less than 99.9%, you get a credit for that month.

Shame I am paid up for the full year oO

Hey my name is Chris too!

Irony, however most people call me Cru now-a-days. Some real world friends do to, since Chris is such a common name

[TheGodDernMan]

what does Crucias mean anyway?

[CruciasNZ]

what does Crucias mean anyway?

I made it up for a computer game years ago. The train of thought went something like this

Healer -> Important to heal -> Healing is crucial -> Crucias

Considering it was a LONG time ago that's the best I can do.

[Gerhart]

Is it just me or has the site been slow?

[CruciasNZ]

We know its hardware so I am already bitching about it to support
Sent from my HTC Spark using Board Express

[Yapay38]

Just had a internal error message. I'm sure I wasn't the only one getting it. Guessing that was they doing something to change it?

[J NOSK36]

I got one today too

[Paladin Xenos]

yea im getting it to yapay

[Yapay38]

not there.

EDIT: Lol Legion I see you removed it. Make sure you use the preview button.

[Paladin Xenos]

http://www.facebook....&type=1
Lol XD thought that would be funny

[CruciasNZ]

Those internal errors are server errors. We're onto it guys
Sent from my HTC Spark using Board Express

[Yapay38]

?? It forced you to post that three times.

[CruciasNZ]

That particular error was my fault through Tapatalk.

You all have my apologies for the website issues. If they dont fix it we'll demand a refund and move provider