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Odd problem


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#1 trophicmocha

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Posted 03 December 2012 - 11:29 AM

I have had a couple of new recruits come back to me saying that they are not able to activate their accounts, they said they clicked multiple times to get the email to activate but nothing yet.
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#2 REAPER xDAx

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Posted 03 December 2012 - 12:39 PM

I have had a couple of new recruits come back to me saying that they are not able to activate their accounts, they said they clicked multiple times to get the email to activate but nothing yet.

This is actually a problem that I have never heard of before. Are you sure that they are entering there information correctly?


#3 trophicmocha

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Posted 03 December 2012 - 02:41 PM

As far as i am aware they are.
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#4 CruciasNZ

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Posted 03 December 2012 - 08:57 PM

As far as i am aware they are.


Can you ask them to copy the link and paste it in a browser bar? That would fix it if their email client isn't reading the URL as a URL.

If they can click it and it gives them an error then we can look into it.

While we're at it open a ticket with their names and I can activate them

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#5 trophicmocha

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Posted 04 December 2012 - 12:59 PM

yeah sure will do that mate.
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#6 REAPER xDAx

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Posted 04 December 2012 - 02:35 PM

Thanks you CruciasNZ for helping fix this problem.





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